Last updated: 26 October 2026
You can ask Aerotel Hoedspruit to delete the personal information we hold about you at any time. This includes information we received through Facebook, Instagram, WhatsApp or TikTok (for example messages and comments sent to our pages), through this website, or from a booking.
How to ask
- Email reservations@aerotel.co.za with the subject "Delete my personal information", or send the same message on WhatsApp to +27782756605.
- Tell us your name and the email address, phone number or social media account you used with us, so we can find your records.
- We may ask one question to confirm the request really comes from you.
What happens next
- We confirm we have your request within 5 working days and finish within 30 days.
- We delete your details from our booking, enquiry, marketing and website records, and ask our service providers to do the same.
- We email you to confirm what was deleted.
- Some records we must keep by law, such as invoices and the guest register for tax purposes. We keep only what the law requires, for only as long as it requires, and use it for nothing else. We tell you what we kept and why.
Facebook, Instagram and TikTok
We use these platforms' own tools to publish our posts and read the figures for our pages. We do not ask you to sign in to anything with your social media account. To delete messages or comments you sent us, ask us as above; you can also delete your own comments on the platform at any time. If you have ever connected an app of ours to your Facebook account, you can remove it under Facebook Settings > Apps and Websites.
More about how we handle personal information: Privacy Policy.