Terms & Conditions

Last updated: 26 October 2026

These terms apply when you use this website, book a stay, book a table or stay with us. By using the website or making a booking you agree to them. Nothing in these terms takes away your rights under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

1. About us

2. Bookings, payment and cancellation

A booking is confirmed when we send you a written confirmation. Rates are in South African Rand and are those shown when you book. Our current booking terms, which form part of these terms, are:

  • A 50% deposit secures the booking.
  • The balance is due 7 days before arrival. Bookings made within 7 days of arrival are paid in full at booking.
  • Cancel more than 7 days before arrival and the deposit is refunded, less bank charges.
  • Cancel within 7 days of arrival and no refund is due.
  • No cancellation charge applies in the case of death or hospitalisation (Consumer Protection Act).
  • Non-refundable rate (10% off): paid in full at booking; it cannot be cancelled, changed or refunded.
  • Bookings made through an online travel agent (e.g. Booking.com) follow that agent's own cancellation policy.

If you booked through a travel website, travel agent or tour operator, their payment and cancellation terms apply to that booking.

Check-in: 14:00 to 20:00. Check-out: by 10:00.

Children

  • Children of all ages are welcome.
  • One child under 4 may share with their parents free of charge (one per room).
  • Children aged 4 to 11 have their own room at half price.
  • From age 12, guests pay the adult rate.

If you cancel, we only charge what our booking terms say, and never more than is reasonable under the Consumer Protection Act. If we have to cancel because of something outside our control (for example fire, flood, a power or water failure, a pandemic restriction or an order from the authorities), we will offer you new dates or a refund of what you paid for the dates we cannot provide.

3. During your stay

  • Aerotel is a fully licensed establishment: no alcohol may be brought onto the property, and own drinks and cooler boxes are not permitted in guest areas.
  • The aircraft are historic airframes: please follow staff guidance in and around the cockpits.
  • Smoking and vaping are not allowed inside rooms or other indoor areas.
  • Pets are not allowed, apart from assistance animals by arrangement.
  • Please respect other guests, staff and neighbours, and keep noise down at night.
  • You are responsible for damage you or your party cause, beyond normal wear, and for any extra cleaning it needs.
  • Only the guests named on the booking may stay overnight. Visitors are welcome in public areas by arrangement.
  • We may ask anyone who is a danger to others, damages property or seriously breaks these rules to leave, without a refund.

4. Restaurant and events

Table bookings are confirmed by message or email. Please let us know if your plans change. For large groups and private events we may ask for a deposit, and the quote we send you sets out its own terms.

5. Our responsibility to you

We take reasonable care to keep the property safe. You use the property, the pool, the grounds and any activities at your own risk, except where we have been grossly negligent or the law does not allow us to limit our responsibility. Please keep valuables locked away or hand them to reception; we are not responsible for valuables left unattended. Activities run by other companies are their responsibility, under their own terms.

6. Using this website

  • We try to keep the information here accurate and up to date, but prices, photos, menus and descriptions can change. Your confirmation is what counts.
  • The text, photos, videos, logos and design on this website belong to Aerotel Hoedspruit or the people who gave us permission to use them. You may share links and view or print pages for your own use; please ask us before using our content for anything else.
  • Do not misuse the website: no attempts to break in, overload it, copy it in bulk or send us harmful code.
  • Links to other websites are for your convenience; we are not responsible for their content.
  • How we handle your personal information is explained in our Privacy Policy.

7. Social media

When you comment on, message or tag our Facebook, Instagram or TikTok pages, the platform's own terms also apply. We may share or repost public posts that tag us, with credit; if you would rather we did not, tell us and we will remove it.

8. Other terms

9. Law and disputes

These terms are governed by the law of the Republic of South Africa. If something goes wrong, please contact us first at reservations@aerotel.co.za and we will do our best to put it right. If we cannot agree, you may approach the National Consumer Commission, the Consumer Goods and Services Ombud, or a South African court.

10. Changes

We may update these terms. The version on this page when you book applies to that booking.

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